El Coyote

Terms and Conditions

Welcome to Coyote Restaurant! By dining with us, ordering takeout or delivery, or using our services, you agree to the following terms and conditions.

1. General Information

These Terms & Conditions govern your use of our restaurant, website, and services.
Coyote Restaurant reserves the right to update or modify these terms at any time without prior notice.

2. Reservations & Seating

Reservations are recommended but not required. Walk-ins are welcome based on availability.
We reserve the right to cancel or modify reservations if guests arrive 15 minutes past the reserved time without notice.

3. Ordering & Payment

All prices are listed in [local currency] and include applicable taxes unless stated otherwise.
We accept cash, credit/debit cards, and digital payments. No checks are accepted.
Once an order is placed, it cannot be modified or canceled unless approved by management.

4. Food & Beverage Policy

Outside food and beverages are not allowed unless pre-approved by management.
We are not responsible for allergic reactions. Customers are encouraged to inform staff of any food allergies before ordering.

5. Refund & Cancellation Policy

Refunds and cancellations are subject to our Refund Policy [link to refund policy].
Takeout and delivery issues must be reported within 30 minutes of receiving the order.

6. Conduct & Liability

Coyote Restaurant has the right to refuse service to anyone displaying inappropriate behavior, including but not limited to:
- Disruptive or violent conduct
- Intoxication or drug use
- Harassment of staff or guests
We are not responsible for lost, stolen, or damaged personal items on the premises.

7. Promotions & Gift Cards

Promotions, discounts, and gift cards are subject to specific terms and cannot be combined unless stated otherwise.
Expired promotions or coupons will not be honored.

8. Privacy & Data Use

Any personal information provided (e.g., for reservations, loyalty programs, or online orders) will be kept confidential and used only for business-related purposes.
We do not sell or share customer data with third parties.

9. Changes & Termination

Coyote Restaurant reserves the right to change menu items, prices, operating hours, and policies without prior notice.
We may terminate service to any individual or party that violates these terms.

Return and Refund Policy

At Coyote Restaurant, we take pride in providing high-quality food and excellent service. However, we understand that issues may arise. Please review our refund policy below:

1. Dine-In Orders

If you are unsatisfied with your meal, please notify our staff immediately. We will do our best to resolve the issue, whether by offering a replacement or an alternative solution.
Refunds for dine-in meals will only be issued in cases where there is a clear issue with food quality, incorrect orders, or an unsolvable problem.

2. Takeout & Delivery Orders

If there is an issue with your order (missing items, incorrect items, or food quality concerns), please contact us within 30 minutes of receiving your order.
Refunds or replacements will be provided at our discretion after reviewing the situation.
Food that has been consumed more than 25% may not be eligible for a refund.

3. Cancellations

Orders canceled before preparation begins may be eligible for a full refund.
Once food preparation has started, refunds may not be possible.

4. Refund Method

Approved refunds will be processed via the original payment method and may take 3-5 business days to appear in your account.

5. Non-Refundable Items

Gift cards and promotional vouchers are non-refundable.
Custom or special request orders may not be eligible for refunds.

We appreciate your understanding and support. If you have any concerns, please reach out to our management team—we’re here to make things right!